Rakib Hasan, media contact
He handles joya9 Contact requests, identity verification and press notes from the Dhaka office
- Response: within 1 business day
- Subject: Press, cooperation, platform introduction
- Language: Bengali and English
4-digit joya9 contact image
For a quick idea, view these four metrics
4.8/5 Rating
40,495 people have reviewed
122K+ active users
User traffic in Bangladesh is also quite regular
176+ titles
The menu is quickly understood after opening an account
99.4% uptime
The platform has been running since 2019
joya9 Help Center: 6 quick routes
You will reach the right place within a minute
Live Support
If you have a quick question, start here
Account Security
Tips on passwords, login and verification.
joya9 App
Set the app settings and notifications
Bangladeshi Payments
View bKash, Nagad and Rocket separately
Problem Report
Screenshots help the team understand
FAQ
You will find answers to common questions in 5 minutes
Press contact: 1 designated person
Media and partner questions are handled in one place
Office information
Before contacting the Dhaka-based team, write the issue type; this will yield a 2-step response
- Account issue
- Login assistance
- App guidance
Four steps to contact
No form, so the process is easier
Describe problem
Explain what happened in a brief message
Send directly
Goes to the correct section from the Help Center
Attach evidence
If there are screenshots, the Dhaka team will
View answer
Usually a response arrives within 24 hours
4 recent press notes
Small updates are shown here quickly
Account help made easier
Questions related to bKash, Nagad and Rocket are going through separate channels
App guide redesigned
joya9 App users now receive essential information in 3 steps
New answers on the Help Center page
10 questions added about login and identity verification
Update contact information
Press, support and security requests have now been separated
Complete help center guidelines Read, and FAQ Also check the page
Press kit and brand files
Logo, identity and core information in one link
Officialjoya9 Support, joya9 Contact and joya9 Help information together; this page suffices now